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Frequently Asked Questions
 
Government RFP Finder and Notification System maintains a list of frequently asked questions. In case you could not find your answers here, please email us. Your satisfaction is our best reward.

1. Where do you get your leads? What are the sources of Bid Contract?
2. How does Find RFP search?
3. How safe is it to use credit card to pay for Find RFP subscription?
4. How often will I be notified?
5. How many government leads are available each day?
6. How does free trial work?
7. How do I set up or edit my profile, keywords, and business target areas?
8. Can I change my search keywords and states?
9. How often do I need to input keywords?
10. Do I need to input my own URLs?
11. What if I already receive information from other sources?
12. We are a professional organization, how can we offer this service to our members?
13. How do I get a receipt for my subscription?
14. Will I receive unnecessary e-mails from Bid Contract?
15. Where can I get technical assistance with Find RFP?
16. What if I have additional questions?
17. What if I decide to cancel my subscription?
18. I am in the middle of the subscription and would like to cancel the service. Do I receive partial refund?

1. Where do you get your leads? What are the sources of Find RFP?
  We maintain the most comprehensive database of government procurement sites, including federal, state, city and local. Our database is updated on a daily basis to include new government procurement sites as soon as they are published. In addition to our active search, we receive direct postings from both public agencies and private organizations.

We strive to be inclusive of all public agency procurement sites. However, it is possible that we might miss some of them. If you have any doubt about whether your favorite agency is covered in our database, please email us  with the URL or detailed information of the agencies. We will make sure that it is included in our notification service.
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2. How does Find RFP search?
  Find RFP searches all specified URLs on a daily basis, according to the following criteria:
   > User-defined keywords
   > Geographical regions
 > Industry type
  The specified URLs include:
   > System-defined URLs: covers federal, state, county, municipal and other government agency contract, bid, project and RFQ sites
   > User-defined URLs: optional, can be any valid URLs
 
To improve the relevance of search results, Find RFP combines research engine capability with highly trained human editors to ensure the relevance of your notification. As a result, you only receive relevant information.
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3. How safe is it to use credit card to pay for findRFP subscription?
  Find RFP does not have access to any credit information.  We use PayPal as our authorized payment processor. PayPal is the premier secured Internet transaction processor used by millions of users, including the largest auction houses eBay and Yahoo.

PayPal automatically encrypts your confidential information in transit using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to its site, its server checks that you're using an approved browser - one that uses SSL 3.0 or higher. Once your information reaches PayPal, it resides on a server that is heavily guarded both physically and electronically. For more information, please check out PayPal's website.
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4. How often will I be notified?
   > Notification will be sent to you daily via email with excerpts and URLs.
   > You will receive an email only when we have found a match for you.
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5. How many government leads are available each day?
  On the average, there are 2,000 to 5,000 new government contracting opportunities available each day in all industry categories.
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6.  How does free trial work?
  Find RFP offers Free Trial for those who would like to test-drive the service prior to registering. The Free Trial allows full access to the service for one week. The service is activated upon registering AND receipt of your credit card information or check.

No further action is needed if you decide to keep using the service beyond the trial period. Your credit card will be charged at the end of the free trial period. If you decide not to continue with the service, you can cancel it anytime during the free trial and your credit card will not be charged.

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7. How do I set up or edit my profile, keywords, and business target areas?
  To edit your profile, keywords, categories or target business areas, please go to My Account. If you have not signed in yet, you will be asked to do so at this time.
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8. Can I change my search keywords and states?
  Yes. You can modify your keywords and/or states at any time.
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9. How often do I need to input keywords?
  Only once when you set up your account. You have the option to change your keywords at anytime.
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10. Do I need to input my own URLs?
  No.  Our database has extensive coverage of government websites. As an add-on feature, you have the option to input custom URLs, in addition to system defined URLs.
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11. What if I already receive information from other sources?
  We save you the time to sort through all available information and tailor a notification to your desired specifications. With additional time in your hand, you can increase your business and reduce overhead cost.

On the average, our members bring in $100,000 to $2,000,000 in additional revenue each year after they start using our service. See what our customers are saying about Find RFP .

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12. We are a professional organization, how can we offer this service to our members?
  We offer group package to professional organizations, where members of the participating organizations receive the service at deep discount. Please contact us  for more information about the group plans.
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13. How do I get a receipt for my subscription?
  You can print out your receipt online at My Account.
To print out online, go to My Account.
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14. Will I receive unnecessary e-mails from Find RFP?
  No. You do not receive email from us unless we find a match for you.
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15. Where can I get technical assistance with Find RFP?
  Contact our technical support staff at service@findrfp.com. Please include the description of your problem or error messages, if any.
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16. What if I have additional questions?
  Our customer service staff is more than happy to assist you. Please email us  with your questions.
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17. What if I decide to cancel my subscription?
  You can cancel your membership any time online. To start, login ---> MY Account ---> Account Profile ---> Modify, and follow the instructions.
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18.  I am in the middle of the subscription and would like to cancel the service. Do I receive partial refund?
  No. You will not receive partial refund of your membership fee if you decide to cancel in the middle of the subscription.
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